SD Department of Tourism
Introduction
Travel South Dakota’s mission is to enhance the quality of life for all South Dakotans by strengthening their communities and their tourism economies, encouraging responsible stewardship of destinations, and creating meaningful experiences for all to enjoy.
The Challenge
Travel South Dakota needed a reliable partner to:
- Provide complete inventory visibility to track and manage materials effectively.
- Deliver exceptional customer service to handle various inquiries and fulfillment complexities.
- Scale operations to meet the demands of new and diverse fulfillment programs, including bulk storage and swag items.
The Solution
Travel South Dakota partnered with MidStates Fulfillment, leveraging their expertise to address the organization’s needs:
- Full Inventory Visibility: Real-time, automated updates ensure seamless tracking of materials.
- Relentless Customer Service: MidStates’ team offers prompt and professional support for inquiries ranging from single-item shipments to bulk orders.
- Industry-Leading Fulfillment Standards: The team handles complex programs efficiently, meeting the highest expectations.
Outcomes & Results
Travel South Dakota’s partnership with MidStates has grown steadily:
- Initial Services: The relationship began with single vacation guide requests, ensuring reliable delivery to interested travelers.
- Expanded Services: Over time, bulk storage and inventory management were added to streamline operations further.
- New Programs: Today, MidStates handles unique fulfillment programs, including swag items of varying sizes and purposes, supporting increased engagement and interest in South Dakota.
By working with MidStates, Travel South Dakota has been able to focus on its core mission while MidStates ensures fulfillment runs seamlessly, helping to foster statewide pride and excitement.
“Since transitioning our print fulfillment to MidStates Group several years ago, Travel South Dakota has seen tremendous growth in our fulfillment capabilities with their support. Their inventory management system is exceptional, providing us with regular, automated updates that keep everything running smoothly.
Their responsiveness is second to none. Whether it’s addressing a bulk order inquiry or tracking UPS-shipped materials, their team handles it professionally and makes us feel like our needs are always a priority.
We’ve expanded our partnership to include two additional and distinct fulfillment programs that involve a variety of swag items. The only challenge we face now is keeping up with the demand for our popular items—that’s a great problem to have! MidStates works tirelessly behind the scenes, helping us build interest and pride in South Dakota.
We couldn’t ask for a better partner to support our mission.”