Peak Pure & Natural
Introduction
Peak Pure & Natural® is a company specializing in nutritional supplements formulated with high-quality natural ingredients. They offer a range of products targeting various health concerns, including heart health, blood pressure, digestion, and more. Some of their top-selling supplements are Peak Chelation+ Resveratrol™, Peak Cardio Platinum™, Peak Golden Oil™, and Peak BP Platinum™. The company emphasizes the use of efficacious natural ingredients and backs their products with a 100% lifetime money-back guarantee. Their supplements are manufactured in the U.S.A. following Good Manufacturing Practices (GMP) and are produced in FDA-registered and NSF-certified facilities.
The Challenge
Peak Pure & Natural faced critical challenges with their previous fulfillment vendor, including poor communication, missing inventory, and inadequate service. These issues not only disrupted their operations but also led to a spike in customer complaints, putting their reputation at risk.
The Solution
Midstates Group stepped in to address these challenges head-on. Through a thorough onboarding process, they streamlined Peak Pure & Natural’s fulfillment operations, resolving every pain point. Additionally, Midstates took over the company’s printing needs, providing the convenience of a one-stop shop for both fulfillment and print services.
Outcomes & Results
The partnership with Midstates Group delivered exceptional outcomes:
- Increased Accuracy: Fulfillment errors were virtually eliminated, boosting efficiency and customer satisfaction.
- Improved Customer Experience: With operations running smoothly, customer service inquiries dramatically decreased.
- Streamlined Operations: Consolidating fulfillment and printing under one provider simplified workflows and saved time.
Julie McManus, a leader at Peak Pure & Natural, sums up the experience:
"Midstates Group exceeded our expectations. Their accuracy, communication, and service have transformed our operations. Partnering with them has been one of the best decisions for our business."
"Before partnering with Midstates Group, we struggled with a lack of communication, missing inventory, and subpar service from our previous fulfillment vendor. It was a constant frustration for our team and our customers. Switching to Midstates was a game-changer. Their onboarding process resolved every one of our pain points seamlessly. They even took over our printing needs, giving us the convenience of a one-stop shop.
The results speak for themselves. Midstates’ accuracy and efficiency have far exceeded our expectations, and it’s made a noticeable difference for both our business and our customers. One of the most significant impacts? Our customer service phones have gone quiet because our customers are happy and everything is running smoothly. We couldn’t be more grateful for the Midstates team!"