Microvascular Health Solutions
Introduction
Microvascular Health Solutions is a company focused on researching and developing solutions to improve the health of the microvasculature, particularly by focusing on the "glycocalyx," a protective lining within blood vessels, through products like their supplement "Endocalyx Pro" which aims to restore and protect this lining, potentially leading to better overall cardiovascular health; they also offer a non-invasive testing system called "GlycoCheck" to measure the health of the glycocalyx in individuals.
The Challenge
Following a corporate merger in 2022, Microvascular Health Solutions transitioned their fulfillment operations to a larger firm. However, they quickly encountered issues:
- Inconsistent Communication: The larger firm lacked the reliable and transparent communication they had come to rely on with Midstates.
- Delays in Order Processing: Slow fulfillment times negatively impacted their customer experience and operational efficiency.
The Solution
After six months of challenges with the new provider, Microvascular Health Solutions decided to move their fulfillment operations back to Midstates. The team at Midstates provided:
- Seamless Re-Integration: A smooth return to their services with minimal disruption.
- Personalized Support: A focus on consistent and reliable communication to address concerns quickly.
- Efficient Order Processing: Industry-leading fulfillment standards to ensure timely delivery and enhanced customer satisfaction.
Outcomes & Results
- Prompt Feedback: Midstates provided clear, consistent updates, restoring trust and reliability in the fulfillment process.
- Timely Order Fulfillment: Orders were processed and delivered efficiently, ensuring a seamless customer experience.
- A Satisfied Partner: Microvascular Health Solutions regained the confidence and satisfaction they had enjoyed with Midstates, reinforcing their partnership for the long term.
Midstates’ ability to provide reliable communication, swift order processing, and exceptional service made them the ideal fulfillment partner for Microvascular Health Solutions.
“I have worked with Midstates Fulfillment and Printing for more than a decade, and their service and communication have been a dream to work with.
In 2021, after years of exceptional service from their printing and mailing group, we transitioned our product fulfillment to Midstates. However, following a corporate merger in 2022, we decided to consolidate our fulfillment operations with a much larger firm. It didn’t take long—about six months—to realize that the larger firm wasn’t a good fit for us. Thankfully, Midstates welcomed us back later that same year, and we’ve been with them ever since.
We’re incredibly grateful for their outstanding service and dedication. I highly recommend Midstates to anyone looking for a reliable and responsive fulfillment partner!